Caverion

Building winning capabilities for customer-centricity and commercial excellence

Caverion is an expert for smart and sustainable built environments, enabling performance and people’s well-being. Customers can trust Caverion’s expertise during the entire lifecycle of their buildings, infrastructure or industrial sites and processes: from installation and maintenance of base and smart technologies, to managed services as well as advisory and engineering services and digital solutions. Caverion customers are supported by almost 14,500 Caverion professionals in 10 countries in Northern and Central Europe.

Caverion is focusing on continuously improving customer experience and commercial excellence. To ensure a company-wide base level for customer-centric, proactive and professional commercial skills for anyone operating in the customer interface, a basic level training program consisting of multiple modules was created.

1. The program gives a base level of knowledge and skills for customer-centricity and systematics in sales work regardless of the background of the participant
2. The program can be executed using internal or locally hired facilitation
3. The program can be localized to ensure best possible learning results

Caverion hired Kasvu Partners to be the advisor and implementation partner in the design and creation of the training program and its content and instructions for both the training participants and training facilitators. The resulting training program is currently being rolled out to Caverion countries.

”The training program created with Kasvu Partners is of high quality and has been very well-received by our target group. We especially appreciated KasvuPartners’ understanding on practical level sales work, pedagogical expertise and the ability to challenge us in a “right way” during the program design phase.” Heini Wenell, Caverion Senior Sales Development Manager for Caverion Group tells about the partnership.